Exciting news and information from our Technical Department

tech5ask

We have two exciting pieces of information to share with you from our Technical Department this week.  Firstly we have launched our online technical support department and secondly we have had exciting upgrade news for all the lucky ladies who own a Sweet 16 or HQ18 Avante unit.

Firstly, Gareth and Marc, our two wonderful onsite technicians, are now available to you at the touch of a button.  We have launched an email based techincal support line direct to our technicicans.  You simply visit our website and click on the ‘ONLINE TECHINCAL SUPPORT ICON’ and complete the form.  Save time and money!  No need to disconnect and pack up your machine, no need to drive to us for help – we can now help you while you sit at your machine in the comfort of your home.  Of course, not all issues can be resolved this way, but we are certain we can assist you with most of you enquiries without having to come into the store.

Secondly we have been told that there are new upgrades becoming available in the next few weeks for the ladies who own the Sweet 16 and HQ18 Avante machines.  These upgrades will enhance the fantastic features of the machine.  We have listed below the enhanced features on offer and the cost of having these upgrades completed.  These are not yet available but we will notify you as soon as they are.  If you are interested in having these upgrades done, please feel free to contact us and we can arrange to have these scheduled as soon as these upgrades are released.

SWEET SIXTEEN SIT DOWN NEW ENHANCED FEATURES!

- Low-bobbin estimator and alarm: Estimates how much thread is on a full bobbin. Sounds an alarm when the bobbin thread is close to running out. Stores bobbin preset values for three different types of thread.

- Four basting-stitch options: Basting stitches can be set to every half second, three-quarters of a second, one second, and two seconds.

- Quilting alarm and timer: Set an alarm for how long you want to spend quilting. Set a timer to track how much time you spend on a quilt.

- Set Language: Screens can be displayed in English, French, Spanish, or German.

* You will need to return your cpod and screen to your Dealer to buy and receive this new software. Your Dealer can supply instruction or assist with the removal of the Cpod. Your Cpod and screen will then need to be given to the Dealer who will then supply to the Distributor to be upgraded.

 

HQ18 AVANTE NEW ENHANCED FEATURES!

- UV lights: You can install UV lights ( sold separately :two on each side of the front handlebars).

- Low‐bobbin estimator and alarm: Estimates how much thread is on a full bobbin. Sounds an alarm when the bobbin thread is close to running out. Stores bobbin preset values for three different types of thread.

- Four basting‐stitch options: Basting stitches can be set to 0.5 inch, 1 inch, 2 inches, and 4 inches.

-  Quilting alarm and timer: Set an alarm for how long you want to spend quilting. Set a timer to track how much time you spend on a quilt.

- Save three manual speed settings for quick access.

- Set Language: Screens can be displayed in English, French, Spanish, or German

 

**Recommended Retail Price $250 to upgrade software on V.2 Cpod and handle bars front and rear

** If you have a HQ Avanté that has the old version Cpod V.1 you will need to purchase a new Cpod HQQM29732 this will include the new software for the price of RRP$ $690.76 *

***You will need to return your cpod and handle bars to your Dealer to buy and receive this new software. Your Dealer can supply instruction or assist with the removal of the Cpod. Your Cpod and handle bars will then need to be given to the Dealer who will supply them to Distributor to be upgraded.